Live / Sports
These terms set out the rules that govern your account on 23takabet — how the platform works, what we expect from you, and what you can expect from us. Access to and use of this platform depends on your local law and whether you are in an eligible region.
By registering and using your 23takabet account, you confirm that you have read, understood, and agreed to these terms in full. We may update these terms from time to time; when we do, the revised version takes effect immediately upon publication on this page. It is your responsibility to check this page periodically so you stay current with any changes. These terms apply to all activity conducted through your account — including deposits made via Nagad, Upay, or Bank Transfer; game participation across our slots, live casino, and sportsbook categories; and any support interactions you initiate. If any clause here conflicts with a more specific rule published in a particular section of the platform, the more specific rule applies to that section only. Access to this platform is subject to the laws of your local jurisdiction. We do not represent that the services described here are available or lawful in every country or region. You take responsibility for confirming that your participation is permitted under the rules that apply where you are located. If you are unsure about eligibility, consult the relevant legal resources in your region before creating an account.
These terms do not cover everything equally. Some parts of your experience fall directly under this policy; others are governed by separate rules or by third-party providers. Understanding the scope helps you know where to look when a question arises about your account, a transaction, or a game result.
Your registration, login credentials, session activity, and account settings are fully covered by these terms. You are responsible for keeping your login details private and for all activity that occurs under your account while you are signed in.
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer fall within the scope of these terms. Transaction limits, processing conditions, and wallet verification requirements are set out in the payment section of your account dashboard.
Games, sports markets, and promotional notices published on 23takabet are governed by these terms alongside any category-specific rules displayed at the point of participation. Check the individual game or market page for any additional conditions that apply.
Game studios supplying content to this platform, external payment processors, and any linked services operate under their own terms. We are not responsible for the policies of third-party services; where those policies differ from ours, theirs apply to their own service.
Your account on 23takabet gives you access to a range of practical controls. From the signed-in dashboard, you can review your full transaction history — including every Nagad, Upay, and Bank Transfer movement recorded against your wallet — and check the status of any pending request. If you believe a detail in your account profile is incorrect, you can edit it directly through the account settings page; some fields may require identity verification before the change is saved. If you have a question about how a specific term applies to your situation, or you believe an account action was taken in error, you have the right to raise it with our support team. We handle those requests through the contact routes shown below. Submit your question with your account reference and a clear description of the issue, and we will review it against the applicable terms. We aim to respond through the same channel you used to reach us.
Every deposit and withdrawal linked to your Nagad, Upay, or Bank Transfer wallet is logged in your account history. Open the transaction tab in your dashboard to see amounts, dates, and processing status for each entry.
Profile fields such as contact number and email address can be updated from the account settings page. Fields tied to identity verification require you to follow the verification steps shown there before a change is confirmed.
If a term here is unclear or you believe it has been applied incorrectly to your account, submit a query through our support contact. Include your account reference so we can locate the relevant records quickly and respond accurately.
For account suspensions, access issues, or wallet holds, contact us through the published support routes below. We review each case individually and respond with a decision based on the terms that were active at the time of the event in question.
If any part of these terms raises a question you cannot resolve by reading this page, reach out through one of the contact routes below. Provide your account reference in every message so we can locate your records without delay.
Open the chat widget from any page while signed in. Use this route for urgent account queries — include your account reference and a brief description of the issue so the team can locate your records immediately.
Send a written query to our support email address, which is listed in the Contact section of your account dashboard. Email is suited to detailed policy questions where you want a written record of the response for your own reference.
The Help Centre, accessible from the footer of every page, contains published answers to common terms and account questions. Check there first — many wallet, access, and eligibility questions are answered without needing to open a support ticket.
We handle the operational details behind these terms with a consistent approach across account security, data retention, cookie use, and change management. Here is how each area works in practice so you know what to expect when you use your account.
Your account credentials are stored in an encrypted form. We do not display your full password anywhere in the platform. If you suspect unauthorised access, use the password reset option on the login page and then contact support to flag the incident for review.
We retain account records — including wallet transaction logs for Nagad, Upay, and Bank Transfer — for the period required by our internal policy and any applicable legal obligations. You may request a summary of your stored data through the support email route.
This platform uses cookies to maintain your signed-in session and to remember display preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account dashboard and wallet pages load on your device.
When we update these terms, the revised version is published on this page with immediate effect. For significant changes that affect account rights or wallet conditions, we aim to notify you through the contact details registered to your account.
These are the questions we receive most often about our terms and conditions. If yours is not here, open a support ticket with your account reference and we will respond directly.
Yes. Creating and using a 23takabet account means you have accepted these terms. If you do not agree with any part of them, you should not register or continue using the account. You can close your account at any time by contacting support through the published routes.
Updated terms take effect as soon as the new version is published on this page. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page whenever you receive a notification about a change to your account conditions.
Third-party game studios, external payment processors like Nagad and Upay at their own infrastructure level, and any linked external sites operate under their own separate terms. Our terms cover your account and the services we deliver directly; for third-party matters, consult their published policies.
Access depends on the laws and regulations of the region where you are located at the time of use. We do not confirm that the platform is available or lawful everywhere. It is your responsibility to verify that participating is permitted under local law before using your account from outside Bangladesh.
Send a written request to our support email address, which is listed in the Contact section of your account dashboard. Include your account reference in the message. We will review the request and respond with the relevant records in accordance with our retention policy.
Open a support ticket through live chat or email and describe the specific term and account action you are questioning. Include your account reference so we can locate the transaction or event. We will review the case against the terms that were active at the time and send you a written response.