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At 23takabet, your account data belongs to you, and this policy explains exactly how we collect, use and protect it. Availability of our services depends on your local law and eligible regions — read on to understand what applies to your account.
When you open an account with us, we collect the information you provide directly — your name, email address, mobile number and any details entered during wallet verification. If you fund your account through Nagad, Upay or Bank Transfer, we record transaction references to match deposits and withdrawals against your account history; we do not store full wallet credentials on our side. We also collect device and browser data automatically when you access our site — things like your IP address, session timestamps and the pages you visit. This helps us keep your account secure and detect access patterns that look unusual. We use your data to operate your account, process transactions, send you account-related messages and respond to support requests. We do not sell your personal data to third parties. We may share limited account data with payment processors and fraud-detection services strictly to complete your transactions. Any sharing is governed by agreements that restrict further use. If you are accessing our platform from Bangladesh, the use and storage of your data is subject to applicable local law and the eligibility conditions stated in our terms. You should review those terms alongside this policy to understand the full picture.
This policy covers everything that happens within your 23takabet account and on our own domain. It does not extend to third-party sites you may visit through links on our pages, and it does not govern the data practices of payment processors you use to fund your account. Understanding the boundary helps you know where to direct questions.
Any data you submit when logging in, verifying your identity or updating your profile falls within this policy. This includes mobile number entries, password resets and session records tied to your account.
Deposit and withdrawal references linked to Nagad, Upay or Bank Transfer are covered here. We hold these records to match account balances and respond to transaction disputes you raise through support.
Page-view data, game lobby navigation and device session logs collected while you browse our site fall inside this policy. We use them for security monitoring and to keep the lobby working as expected on your device.
Payment processors, game content studios and any external site you reach through a link on our pages have their own privacy practices. This policy does not apply to them — check their own published terms for details on how they handle your data.
You have real, practical options when it comes to the personal data we hold on your account. You can ask us to show you what information we have tied to your account — submit that request through the support contact route listed on our site and we will respond with the records we hold. If any detail is wrong — your name, email or mobile number — you can correct it directly in your account settings page, or contact support if the field is locked for security reasons. You can also ask us to delete data we no longer need to hold for legal or operational reasons; we will confirm what can be removed and what we are required to keep under applicable local law. Where we send you account-related messages, you can choose which types you receive by reviewing your notification settings. Every request you make is handled individually — there is no automated response to data queries, so allow reasonable time for a full reply from our team.
Send a data-access request through our published support route. We will compile the information we hold and share it with you in a readable format within the timeframe permitted by applicable law.
Open your account settings to update your email, mobile number or personal details. If a field cannot be edited directly, contact support with the correction — our team can action it after verifying your identity.
Any question about how we use your data — why we hold a certain piece of information, how long we keep it, who we share it with — can be sent to us directly. Use the email contact route listed on our site.
Ask us to delete personal data we no longer need to process your account. We will confirm what can be erased and explain what we are obliged to retain for transaction records or legal compliance under local law.
If you have a question about this Privacy Policy, want to exercise any of the rights described above, or need to report a concern about how your data has been handled, the contact routes below are the ones to use. We do not publish response time commitments here — check the support page for the current status and expected handling times.
Send your data-related question or request to the email address published on our Contact page. Include your registered account email so we can match your request to your records quickly.
Open the chat widget on our site to raise a privacy question with the support team. For data-access or deletion requests, the agent will route your query to the right internal team.
Log in and navigate to the Help section inside your account. From there you can submit a support ticket specifically about your account data, transaction records or any privacy concern.
We take the security of your account data seriously and have built a set of consistent practices around it. Cookies, retention periods, security controls and the process for requesting changes are all covered below so you know exactly where each area sits.
We use cookies to keep your session active, remember your lobby preferences and detect unusual login patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect how the account and lobby pages load on your device.
We keep your account data for as long as your account is active and for the period required by applicable local law afterward. Transaction records linked to Nagad, Upay or Bank Transfer are held to resolve any balance disputes you may raise.
Your password is stored in a hashed form — we cannot read it, and neither can support staff. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the session.
If you want to update your data preferences, withdraw a consent or request a change to how we process your information, use the email route listed on our Contact page. We log every request and confirm the outcome in writing.
The answers below cover the questions we receive most often about data handling, account records, cookies and your rights under this policy. If your question is not here, contact us through the support routes listed on the site.
We collect the details you submit during registration — name, email and mobile number — plus device and session data generated when you use the site. If you transact through Nagad, Upay or Bank Transfer, we store transaction references to match your account records.
We share limited data only with payment processors and fraud-detection services needed to complete your transactions. We do not sell your personal data. Any third party we share with is bound by agreements that restrict how they can use your information.
We retain your account data while your account is open and for the period required by applicable local law after closure. Transaction records linked to Nagad, Upay or Bank Transfer are kept to help resolve any balance or payment disputes you raise.
Send a data-access request to the email address on our Contact page, using your registered email in the message. We will compile your account records and respond within the timeframe allowed under applicable local law.
Yes. Submit a deletion request through email or the Help section inside your account. We will confirm what can be removed and explain what we are required to retain for transaction records or legal compliance. Availability of full deletion depends on local law.
Cookies keep your session active, store lobby preferences and help us flag unusual login activity. You can adjust cookie settings in your browser at any time. Blocking certain cookies may change how account and lobby pages behave on your device.